Your calls and questions are all handled right here in central Wisconsin by our friendly and helpful customer service representatives. Our 24/7/365 technical assistance staff is LOCAL. In an independent survey¹, customers gave Solarus a 95% approval rating for customer service. When you need your questions answered, you can be confident you’ll get the help you need.

2007 PC World survey showed Charter had below average overall customer satisfaction and was ranked the worst Internet service provider². By 2007 the Better Business Bureau received enough complaints about Charter to issue a warning about the company’s service under the headline “Customers doubt Charter’s commitment to service.”³. The February 2009 issue of Consumer Reports ranked Charter lowest among 10 major telecom providers⁴ and Charter scored lowest among 114 companies in customer experience in a 2008 survey of more than 4,500 consumers by Forrester Research. Customer service staff may even be based worldwide.