Solarus customer experience
Your calls and questions are all handled right here in central Wisconsin by our friendly and helpful customer service representatives. Our 24/7/365 technical assistance staff is LOCAL. In an independent survey1, customers gave Solarus a 95% approval rating for customer service. When you need your questions answered, you can be confident you’ll get the help you need.
![What do you think of Solarus Customer Service [HD].mp4](data/thumbnails/1.png)
“Please continue the great service that is being offered now and keep it local. I know with another company in town, you get another country when you call for help. I appreciate all Solarus does for their customers.”
John & Debra G., Nekoosa, WI
Gold Bundle Customers – Internet, Telephone & TV
12004 SDS Customer Satisfaction Survey
Charter customer experience
2007 PC World survey showed Charter had below average overall customer satisfaction and was ranked the worst Internet service provider2. By 2007 the Better Business Bureau received enough complaints about Charter to issue a warning about the company’s service under the headline “Customers doubt Charter’s commitment to service.”3. The February 2009 issue of Consumer Reports ranked Charter lowest among 10 major telecom providers4 and Charter scored lowest among 114 companies in customer experience in a 2008 survey of more than 4,500 consumers by Forrester Research. Customer service staff may even be based worldwide.
2PC World, Best and Worst ISP’s, June 20, 2007
3Better Business Bureau Reliability Report on Charter 2007
4Consumer Reports, February 2009
