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Solarus True Fiber Network vs Charter Fibbers

Solarus MediaShower is delivered on a True Fiber Network. This means you get a complete fiber optic connection from our feed, to your home or business. This connection allows Solarus to deliver the fastest speeds in the area – up to 1 Gigabit!

Charter uses the cryptic term “Fiber Rich” Network. This simply means they have a partial fiber optic network and may not be able to complete a true fiber optic connection to your home or business. In other words, somewhere in the pipeline an outdated technology is still in use.

fiber-coax-charter-01

The Years Solarus has Been In Business.

The Years Charter has Been In Business.

Customer Experience

 

Solarus Customer Satisfaction

In an independent survey*, customers gave Solarus an 87% approval rating for customer service. As high as 96% of customers who have MediaShower would likely recommend Solarus’s services to a friend or coworker!** Your calls and questions are all handled right here in central Wisconsin by our friendly and knowledgeable customer service representatives. Our 24/7/365 technical assistance staff is LOCAL. When you need your questions answered, you can be confident you’ll get the help you need. Solarus is an independent company, with the majority of ownership by community resident stockholders. We rely solely on our unique name and reputation to build our business and it’s why we value customer service. In addition, full decision making for the business is held by local owners/employees. The choices we make effect our community and our own lives. This local connection helps us make choices that place central Wisconsin first. Consumer Reports 2013 ratings for broadband service providers showed independently owned cable companies, like Solarus, and fiber optic broadband services from companies large and small deliver the best bang for the buck. *2013 Cronin Communications Independent Telco Benchmark Study.**Pivot Group 2013

Charter Customer Satisfaction

In 2013, Temkin Group ranked cable operators in its annual customer service report. Charter Communications placed dead last, 235 and Time Warner Cable was ranked No. 234. Temkin’s ratings were based on a survey of 10,000 U.S. consumers, and it measured 19 industries. The Better Business Bureau cites they have “received numerous complaints against this firm that offers cable TV, Internet and phone service. The patterns of complaints primarily allege poor customer service, billing errors, late arrivals for appointments, no notification when appointments are cancelled, misleading advertising and failure to refund consumers upon cancellation of service.”

Continuing the theme, Charter is rated at the bottom by Consumer Reports May 2013 report at 27 out of 34 major Internet providers and  ConsumerAffairs.com 2014 report lists Charters overall customer satisfaction rating as 1 star out of 5, with 97% of reviews ranking Charter 2 stars or less.

Solarus MediaShower outperforms Charter

with Internet speeds up to 1 Gigabit.

TELL ME MORE

 

Local vs National

 

Local Company

Solarus first opened for business as an alternative choice to the largest telephone company of its time, Ma Bell, in 1896. Since that time, Solarus has witnessed countless technological innovations – from vacuum tubes to the digital age – and the rise and fall of many competitors. What is the insight Solarus has gained from over a century in business? Simple. Deliver the best products, services and customer service and you might be around for another 118 years. 

National Company

Charter Communications launched in 1993 as a cable television company selling analog video and was acquired by Paul Allen in 1998. As with most national companies they have plenty of cash, except when in bankruptcy, and can leverage their size to try and force local competitors out of the marketplace. We believe that being a counterbalance to Charter is in the best interest of everyone living in the communities we serve. We also believe competition is good. It’s what makes us work harder for your business. So, thank you Charter for making us better.

Local Company. Dollars Stay Local.

Local Company. Dollars Stay Local.

According to the 3/50 project, for every $100 you spend in a locally-owned, independent store, $68 of that comes back to your community in the way of taxes, payroll, and other expenditures. In addition, the U.S. Bureau of Labor reports that if just half of the employed population in the U.S. spent $50 every month with their local businesses, they would generate more than $42.6 billion in local revenue. And in tough economic times, adding to local revenue is a huge plus to local economic health.

National Company. Dollars Go National.

National Company. Dollars Go National.

Not solely focused on the badger state. Charter sells in 27 states. For every $100 spent with a national company only $15 is reinvested locally.* *Yes Magazine, Winter 2007

A ‘Fast’inating Fact About MediaShower 1 Gig Internet

1 Gigabit =

1,024 Megabits =

1,048,576 Kilobits =

Seconds to download an HD movie.

Solarus MediaShower

Home Team Coach Bo Ryan explains what makes MediaShower a winner.

Learn More About MediaShowerBuy MediaShower

Products: Internet. Television.

 

Solarus MediaShower Internet:

Powered by our True Fiber Network which means a complete fiber optic connection from our feed to your home or business with available speeds up to 1 Gigabit! Internet speed never goes down or changes because there are dedicated lines into your home. Also note that in the Wisconsin Rapids area, the service is symmetrical, which means an even download and upload speed at all times. Solarus does not charge a monthly fee for required equipment like an Internet modem.

Charter Internet:

Charter describes their service being delivered on a “Fiber Rich” Network. This simply means they have a partial fiber optic network and may not be able to complete a true fiber optic connection to your home or business. In other words, somewhere in the pipeline an outdated technology is still in use. Non-dedicated or shared lines means the more neighbors online, the slower your speed. The more people using the Internet through these shared lines will cause a fluctuation in Internet speed.

Solarus MediaShower Television:

With over 300 channels, 95+ HD channels, and 18 exclusive channels MediaShower TV brings a complete line-up of everyone’s favorite programming. Plus, MediaShower has features Charter does not have like local channels in HD for FREE, Whole-home DVR, and Time-shifted/24 hour playback channels. Whole-home DVR means you can pause a recorded program in one room and pick it up at the exact spot in another room. Plus, you are able to record up to 5 shows simultaneously. Time-shifted TV lets you watch programming on Time-shifted channels up to 24 hours in the past! Pause, Rewind, and Fast Forward!

Charter Television:

Features over 200 channels, many in HD, and an app to watch live TV anywhere in your home on your iPad or iPhone. Both Charter and MediaShower allow you to program your DVR when you’re away from home via any Internet connected device with a browser. You can search listings and set up movies and shows to record on your DVR. Unlike Solarus’ Whole-home DVR, Charter provides one set-top box with service. Additional DVR’s are available for an additional monthly fee. So, to record up to 5 shows simultaneously, you need to pay for multiple DVR’s. Charter and MediaShower also feature free On Demand, Premium On Demand, and Pay-Per-View Events.

Solarus Core Residential Products

MediaShower Internet

The area’s fastest Internet. Period. Delivered on our True Fiber Network with available speeds up to 1 Gigabit or said another way – 1,024 Mbps!

Telephone

Unlimited local and domestic long distance calling includes Alaska, Hawaii, Puerto Rico and Canada.

Television

Over 300 channels, with 95+ in HD. Plus, VOD and PPV options available.

Home Monitoring

Provides your family with protection, freedom, and energy savings at an affordable price, giving you peace of mind and total control of your home from the palm of your hand.

Solarus Core Business Products

Hosted Business Systems

The Solarus Hosted Business System is the ultimate business communications tool. This all-inclusive voice and data phone system offers unlimited local calling, upgrades and maintenance, and data network with Internet access. For more information visit Solarus Hosted IP.

Business Monitoring

Surveillance is important to all aspects of business for safety, management and liability. So you want, and deserve, to benefit from technology that works as hard as you do to grow your business. For more information visit Solarus Business Monitoring.

Hosted IP Features:

Phone system, Data network Internet, All voice lines, Phone sets, Maintenance & Upgrades, and much more!

Business Monitoring Features:

Protect your business at an affordable price. Access and total control your system from any smart mobile device or Internet connection. Improve employee productivity. Control door locks. Monitor and control energy usage. View live surveillance video feed.

What others are saying

  • "This is much better than our old system. It’s faster and better quality due to the Internet upgrade plus more channels!"
    Monica, Nekoosa, WIMediaShower Internet and TV Customer
  • "I like the Video on Demand options available now. With the old system, there really weren’t any choices, so that is much improved. I love the DVR service and the time-shifting features, too. We also like that the HD channels are available on all of our TV’s for just one price!"
    Bruce & Ruth, Port Edwards, WIMediaShower Internet and TV (HD & DVR) Customer
  • "I was very excited to use the Home Monitoring Service from Solarus. With the Smart Thermostat, I have saved about 25% on my heating and cooling bills. I never have to walk into a dark house. The Smart Door Lock is saving me money because I was replacing lost keys all the time and I receive a text on my cell phone when the door is unlocked so I know my kids are getting into the house after school.  I can log into my Home Monitoring on my smartphone or tablet to watch the kids on the indoor camera when they are off of school. Another great technology friendly advance from my local service provider! Keep up the good work Solarus!"
    Julie Ann, Wisconsin RapidsSolarus Home Monitoring Customer
  • "I like everything about my service now. My phone works much better than it did before with Charter. My Internet is faster. I also like that I get my TV channels in each of the rooms where I have a TV."
    Joyce, Wisconsin Rapids, WIMediaShower Internet, TV, Phone Customer
  • "I like Solarus’s Internet service better than Charter’s because we are getting the bandwidth from Solarus that was promised!"
    Gary L & Analyn, Nekoosa, WIMediaShower Internet Customer
  • "We have more channels now with MediaShower. We really like that. I also love the DVR service now."
    Jolynn, Nekoosa, WIMediaShower TV Customer

Only Solarus MediaShower has:

Time-shifted 24 hour playback

Time-shifted 24 hour playback

Missed your favorite show? Watch programming on Time-shifted channels up to 24 hours in the past! Pause, Rewind, and Fast Forward!

Free local
HD channels

Free local
HD channels

What’s better than HD? FREE HD! ABC, CBS, The CW, FOX, NBC, PBS, ABC Family, TNT, and USA.

Whole-home
DVR

Whole-home
DVR

Control multiple TV’s with one DVR. Record up to 5 shows at once, pause and rewind live TV, pause a recording in one room and watch in another without having to pay for multiple DVR’s.

Fastest Internet
Available

Fastest Internet
Available

1 Gigabit = 1,000 Mbps Download a movie in 7 seconds,100 songs in 3 seconds, 100 photos in 3 seconds.

Pricing: Guaranteed vs Promotional

 

Solarus Guaranteed Pricing

With Solarus, you know how much your monthly bill will be with our guaranteed 2-year pricing. No surprises. Our services are competitively priced with national companies and in most cases you’ll find we offer a better value. We are conscientious of the cost of living in central Wisconsin and continually work to provide the best services for the best price. Installation, for example, comes FREE when two or more services are ordered with a 2-year agreement. By ordering a Solarus bundle package you can save $360 over a two-year period when compared with similar Charter services.* *Savings calculated using pricing quoted on 4/22/14

Am I going to be tied into a contract?

Charter will commonly use promotional pricing that will increase your monthly bill after a limited term. The increase in cost after the ‘honeymoon’ period is over may mean you actually pay more for your services than with Solarus. For example, Charter will advertise a low price point which initially catches your eye. The Charter advertisements neglect to mention the hidden costs for wire maintenance, a leased modem, or for additional channels. Many popular channels are in higher or select tiers that cost extra money every month. To accurately compare price, Solarus suggests you “do the math” and determine how much you’ll actually be paying over the entire term of your agreement. Comparing apples to apples, Solarus may be the sweeter deal.

MediaShower Pricing:

Internet & Phone 
Internet & Advanced Tier TV
Internet & Premier Tier TV 
Phone & Advanced Tier TV 
Phone & Premier Tier TV 
Internet, Phone, Advanced Tier TV 
Internet, Phone, Premier Tier TV 
Internet, Phone, Advanced Tier TV 
 Internet, Phone, Premier Tier TV 
Silver Internet speeds 10Mbps
Silver Package
Internet & Phone 
$89.99 
Internet & Advanced Tier TV 
$81.99 
Internet & Premier Tier TV 
$102.99 
Phone & Advanced Tier TV 
$81.99 
Phone & Premier Tier TV 
$102.99
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Gold Package Internet speed 10Mbps
Gold Package
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Internet, Phone, Advanced Tier TV 
$121.99 
Internet, Phone, Premier Tier TV  
$142.99 
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Platinum Package Internet Speed 20Mbps
Platinum Package
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Internet, Phone, Advanced Tier TV  
$170.99 
Internet, Phone, Premier Tier TV 
$191.99 
 

What our customers say

  • "We have more channels now with MediaShower. We really like that. I also love the DVR service now."
    Jolynn, Nekoosa, WIMediaShower TV Customer
  • "I like the Video on Demand options available now. With the old system, there really weren’t any choices, so that is much improved. I love the DVR service and the time-shifting features, too. We also like that the HD channels are available on all of our TV’s for just one price!"
    Bruce & Ruth, Port Edwards, WIMediaShower Internet and TV (HD & DVR) Customer
  • "I was very excited to use the Home Monitoring Service from Solarus. With the Smart Thermostat, I have saved about 25% on my heating and cooling bills. I never have to walk into a dark house. The Smart Door Lock is saving me money because I was replacing lost keys all the time and I receive a text on my cell phone when the door is unlocked so I know my kids are getting into the house after school.  I can log into my Home Monitoring on my smartphone or tablet to watch the kids on the indoor camera when they are off of school. Another great technology friendly advance from my local service provider! Keep up the good work Solarus!"
    Julie Ann, Wisconsin RapidsSolarus Home Monitoring Customer
  • "I like Solarus’s Internet service better than Charter’s because we are getting the bandwidth from Solarus that was promised!"
    Gary L & Analyn, Nekoosa, WIMediaShower Internet Customer
  • "I like everything about my service now. My phone works much better than it did before with Charter. My Internet is faster. I also like that I get my TV channels in each of the rooms where I have a TV."
    Joyce, Wisconsin Rapids, WIMediaShower Internet, TV, Phone Customer
  • "I like the DVR service a lot now and the time-shift feature on the TV. The technicians that came out were excellent!"
    Thomas & Judy, Wisconsin Rapids, WIMediaShower TV Customer

Do I need to sign a contract?

No, however signing a contract is a good idea. With a signed agreement you get 2-year guaranteed pricing. That’s the same price every month, every year. It’s no surprise billing. What Charter advertisements neglect to mention is the hidden costs for wire maintenance, equipment fees, or for additional channels.

How do I sign up?

Sign up is easy. For residential services call one of our knowledgeable and courteous customer service representatives at 877-232-9389 or order MediaShower services online. To order Business Services call 877-232-9812.

How much Internet speed do I need?

Every household is different, but 10Mbps – 20Mbps should be large enough to serve most common residential needs. If you have more Internet ready devices like, TVs, tablets, computers, and smart phones you can always add more power with our different speed tiers. For more information visit MediaShower Internet. For businesses it’s best to discuss your unique needs with one of our business consultants. Call 877-232-9812.

Can I upgrade at a later date?

Yes. Once your service is installed upgrading is as simple as giving us a call at 800-421-9282. We may still need to send a technician to your home if you are adding a new service, and the technician will review the new features with you as part of the install process. So, start with a Silver Package knowing you can always upgrade to Gold or Platinum.

Ready to experience the next generation of services?

SIGN UP FOR MEDIASHOWER TODAY!